Shipping and delivery time
COVID-19 Delivery Information
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.
All items are subject to a handling period before they are dispatched. Most of our items leave the warehouse between 2 to 5 working days after payment, depending on the items chosen and the available stock. In this time we place an order from our suppliers who send the order to our agent and then directly to you. This procedure allows us to buy good products with good prices. And that’s why we have the cheapest products.
You will receive a small email when your order is shipped.
Once entrusted, your order is delivered within 5 to 10 days depending on your address.
Orders will be delayed due to Coronavirus outbreak. So order delivery may take longer,, kindly suggest you wait in patience.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
To track your order please click here
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org
We pay special attention to all your orders. However, if you encounter a problem, or wish to make a return, please contact us at email@example.com